Tuesday, August 19, 2025

Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub

Disconnected tools can slow service and frustrate customers. The new Queues app in Microsoft Teams addresses this by routing and organizing incoming chats, helping teams respond faster and more effectively. Read the blog to see how the app enables better customer experiences and improves internal workflows. For tailored implementation guidance, contact Defensorem IT today.

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WSP empowers engineers and scientists with Microsoft 365 Copilot | Microsoft Customer Stories

See how AI adoption at scale drives measurable productivity gains. This customer story highlights how global services firm, WSP, expanded...